Legal — BLACKWAY

Privacy Policy. Πολιτική Απορρήτου.

— Last updated: 26 April 2026 — Τελευταία ενημέρωση: 26 Απριλίου 2026

Your data is handled with the same standard as your transfer. This page sets out exactly what we collect, why, where it lives, and how to delete it. Τα δεδομένα σας τυγχάνουν διαχείρισης με το ίδιο πρότυπο που έχει η μεταφορά σας. Η σελίδα αυτή περιγράφει ακριβώς τι συλλέγουμε, γιατί, πού φυλάσσεται και πώς διαγράφεται.

Data Controller: [Επωνυμία επιχείρησης — TBD]
VAT (ΑΦΜ): [TBD] · ΓΕΜΗ: [TBD]
Address: Athens, Greece [Πλήρης διεύθυνση — TBD]
Email: privacy@blackway.gr

1. What we collect

When you book a transfer through our website or other channels, we collect:

Contact details: full name, phone number, email address
Trip details: pickup + dropoff addresses, date, time, passenger count, luggage count
Optional travel info: flight number, vessel name, hotel
Payment information: handled by our payment partner — we never store card details on our servers
Communication records: emails, WhatsApp/Viber/Telegram messages exchanged with our team

2. Legal basis (GDPR Art. 6)

Performance of a contract — to deliver the transfer you booked
Legal obligation — to issue tax-compliant invoices under Greek law
Legitimate interest — to keep service quality records and prevent fraud
Consent — for marketing emails (we never send unless you opt in)

3. Where your data lives

All booking data is stored on a private SQLite database hosted on Hostinger Cloud servers within the EU (Frankfurt, Germany). Backups are encrypted and rotated weekly. We do not share, sell, or rent your data to third parties.

Data shared with operational partners only when necessary:

Geoapify (route calculation) — receives only origin + destination addresses, anonymised
Brevo (email delivery) — receives email + name + booking summary for confirmations
Telegram (driver dispatch) — receives booking ID + customer first name only — no sensitive details until pickup

4. How long we keep it

Active bookings: until the trip is completed plus 30 days
Tax records: 10 years (Greek tax law requirement)
Marketing email subscribers: until you unsubscribe
Site analytics (anonymised): 13 months

5. Your rights

Under GDPR you can at any time:

Request a copy of all data we hold about you
Correct inaccurate data
Request deletion (the "right to be forgotten") — note that tax records cannot be deleted
Object to processing
Lodge a complaint with the Hellenic Data Protection Authority (dpa.gr)

To exercise any of these rights, email privacy@blackway.gr. We respond within 30 days.

6. Children

Our service is not directed at anyone under 18. We do not knowingly collect data from minors. If you believe a minor has submitted data, please contact us immediately.

7. Updates

This policy may be updated as our service evolves. The "last updated" date at the top reflects the most recent material change. Significant changes will be communicated via email to active customers.

Terms of Service. Όροι Χρήσης.

— Last updated: 26 April 2026 — Τελευταία ενημέρωση: 26 Απριλίου 2026

Plain-language summary of the contract between you and BLACKWAY when you book a transfer. The Greek-language version takes legal precedence in case of conflict. Σύνοψη σε απλή γλώσσα της σύμβασης μεταξύ εσάς και της BLACKWAY κατά την κράτηση μεταφοράς. Η ελληνική έκδοση υπερισχύει νομικά σε περίπτωση διαφοράς.

1. Booking confirmation

A booking is confirmed only after we send you a written confirmation (email, SMS, or messaging app). The automated email immediately after submission is a receipt, not a confirmation. We aim to confirm within 30 minutes.

2. Pricing

Base rate: €1.50 per kilometre calculated by Geoapify routing
Minimum charge: €20 per booking
Night surcharge: +20% applied for pickups between 23:00 and 06:00
Quoted price at confirmation is final unless route changes mid-trip
Multiple stops or waiting time over 15 minutes incurs additional charges (quoted at the time)

3. Cancellations

More than 24 hours before pickup: free cancellation
Within 24 hours: 50% of quoted fare
Within 2 hours or no-show: 100% of quoted fare
Flight delays beyond your control: free re-scheduling, no penalty

4. Driver responsibility

Our drivers hold valid commercial chauffeur licences (κατηγορία Β' επαγγελματικό) and are insured for passenger transport under Greek and EU law. Vehicles are maintained on a 6-month service cycle.

5. Customer conduct

We reserve the right to refuse or terminate a transfer if a passenger:

is intoxicated to a degree that endangers safety
causes intentional damage to the vehicle
requests an illegal route or activity
behaves abusively toward the driver

Damage to the vehicle caused by passenger negligence will be invoiced at repair cost.

6. Liability limits

Our liability is limited to the price paid for the transfer. We are not liable for missed flights, missed connections, or consequential losses unless caused by our negligence. We strongly recommend separate travel insurance.

7. Force majeure

We cannot perform a transfer in conditions including: snow closure, strike action, civil unrest, or natural disaster. In such cases we will refund 100% of any prepaid amount.

8. Governing law

These terms are governed by Greek law. Disputes that cannot be resolved amicably will be heard in the courts of Athens.

Cookie Policy. Πολιτική Cookies.

— Last updated: 26 April 2026 — Τελευταία ενημέρωση: 26 Απριλίου 2026

We use a minimal set of cookies. No advertising trackers, no third-party social pixels. Here's the full list. Χρησιμοποιούμε ένα ελάχιστο σύνολο cookies. Καμία διαφημιστική παρακολούθηση, κανένα third-party social pixel. Παρακάτω η πλήρης λίστα.

1. Strictly necessary (no consent required)

These cookies are essential for the site and booking system to work:

session_id — keeps your booking form state across pages · expires when you close the browser
csrf_token — protects against form submission attacks · 1 hour
cookie_consent — remembers that you've seen this banner · 1 year

2. Functional (consent required)

lang_pref — remembers your language choice (EN/EL) · 6 months

3. Analytics (consent required)

We use a self-hosted, privacy-respecting analytics tool (no Google Analytics):

IP addresses are anonymised before storage (last octet removed)
No cross-site tracking — we cannot see what you did before or after visiting our site
Aggregated only — we measure pages visited, not individuals
Data retention: 13 months

4. What we DO NOT use

No Google Analytics
No Facebook Pixel
No advertising trackers of any kind
No remarketing cookies
No social media share trackers

5. Manage your consent

You can change your cookie preferences any time by clicking the "Cookie settings" link in the website footer. Removing all consent will not break the booking system — it will only disable language memory + analytics.

6. Browser controls

You can also block cookies entirely through your browser settings. Note that this will prevent the booking form from working.

Legal & privacy. Νομικά & απόρρητο.

Privacy Policy. Πολιτική Απορρήτου.

1. What we collect

2. Legal basis (GDPR Art. 6)

3. Where your data lives

4. How long we keep it

5. Your rights

6. Children

7. Updates

Terms of Service. Όροι Χρήσης.

1. Booking confirmation

2. Pricing

3. Cancellations

4. Driver responsibility

5. Customer conduct

6. Liability limits

7. Force majeure

8. Governing law

Cookie Policy. Πολιτική Cookies.

1. Strictly necessary (no consent required)

2. Functional (consent required)

3. Analytics (consent required)

4. What we DO NOT use

5. Manage your consent

6. Browser controls